PRIVACY POLICY FOR MOBILE APPLICATIONS

This privacy policy governs your use of the software application Van Eijck Mobility ("Application") for mobile devices that was created by Van Eijck Mobility B.V.. The Application is intended to support vehicle recovery, roadside assistance, and transport services.

What information does the Application obtain and how is it used?

User Provided Information

The Application obtains the information you provide when you download, register, and use the Application. Registration may be required to access certain features of the Application.

When you register with us and use the Application, you may provide:

• Your name, email address, username, password, and registration information.
• Vehicle information and service-related information.
• Information provided when contacting support.
• Information entered into the Application while performing transport or recovery activities.
• Other operational information required to provide our services.

We may use the information you provide to operate the Application, provide support, send important service notices, and communicate operational information.

Automatically Collected Information

The Application may automatically collect certain information, including but not limited to the type of mobile device you use, your device identifier, IP address, operating system, application version, mobile network information, crash reports, and information about the way you use the Application.

Does the Application collect precise real time location information of the device?

Yes. The Application may collect precise and approximate location information from your mobile device when you grant permission.

Location information may be used to:

• Determine the current location of the vehicle or driver.
• Support vehicle recovery and transport services.
• Display locations on maps.
• Assign and manage transport or recovery jobs.
• Improve operational efficiency and service delivery.

Location information is only collected while you are actively using the Application and after you have granted permission.

The Application does not collect location information in the background unless explicitly communicated to the user and separately authorized by the user.

Do third parties see and/or have access to information obtained by the Application?

Only aggregated or anonymized information may periodically be transmitted to external services to help us improve the Application and our services. We will share your information with third parties only in the ways described in this privacy policy.

We may disclose User Provided and Automatically Collected Information:

• As required by law, such as to comply with legal processes or government requests.
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With trusted service providers who work on our behalf and who have agreed to comply with this privacy policy.
• With authorized recovery, transport, or service partners involved in delivering the requested services.
• If Van Eijck Mobility B.V. is involved in a merger, acquisition, or sale of all or part of its assets, users will be notified of any changes affecting the use of personal information.

What are my opt-out rights?

You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall procedures available as part of your mobile device or through the application marketplace. You may also request deletion of your information by contacting us at [email protected].

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as necessary to provide the Application and our services. Automatically Collected information may be retained for up to 24 months and may thereafter be stored in aggregate form.

If you would like us to delete User Provided Data, please contact us at [email protected]. Please note that certain information may be required for the proper functioning of the Application or to comply with legal obligations.

Children

The Application is not intended for children under the age of 13. We do not knowingly collect information from children. If a parent or guardian becomes aware that a child has provided personal information without consent, please contact us at [email protected] and we will take reasonable steps to remove such information.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. Access to information is limited to authorized employees and contractors who require access to operate, develop, or improve the Application.

Please be aware that no security system can guarantee complete protection against all potential security breaches.

Changes

This Privacy Policy may be updated from time to time. We will notify users of any material changes by posting the updated Privacy Policy on our website or within the Application. Continued use of the Application after changes become effective constitutes acceptance of the updated Privacy Policy.

Your Consent

By using the Application, you consent to the collection, processing, and storage of your information as described in this Privacy Policy.

Your information may be processed and stored in the Netherlands or other countries where our service providers operate, in accordance with applicable privacy laws.

Contact us

If you have any questions regarding privacy while using the Application, or questions about our practices, please contact us via email at [email protected].

Van Eijck Mobility B.V.

Email: [email protected]

Website: https://www.eijck.com